Home Care in Hertford: Support That Feels Like Family
Looking for professional, compassionate home care in Hertford?
Deciding to bring care into a loved one’s home is never easy. We deeply understand the mix of anxiety, guilt, and overwhelming pressure that comes with juggling your own life while worrying about Mum or Dad.
Let’s fix that together. Contact our friendly team to discuss how we can make life a little bit easier for you.
Why Hertford families trust us
Inviting care into your home is a big step. We believe care at home should be transparent, personal, and firmly rooted in our local community.
Here is why families in Hertford lean on us:
Faces You Know
We assign a small, dedicated team to your loved one so they can build a genuine bond. All staff are fully trained, Enhanced DBS checked, and regularly spot checked in the field.
Rated "Good" by the CQC
We are officially rated "Good" by the Care Quality Commission, ensuring your loved one is in safe hands.
Highly Rated By Our Clients
You don't have to take our word for it! We are proud of our reputation, with excellent top-rated reviews on homecare.co.uk and Google.
Your Online 24/7 Access
You can’t always be there, but you can always be in the loop. Our portal gives you real-time updates on medication and visit times for total peace of mind.
Your Care, Your Way
From a 30-minute check-in to full-day support, we build the care plan around your lifestyle, not our schedule.
Local Experts
We are based right here in Hertford. We know the local pharmacies, the doctors, and the community because we live and work here too.
“Manaaki” is a Maori ethos that means to support, care for, and show respect. We aren’t just a care company ticking boxes; we are an extension of your family, dedicated to enabling older adults in Hertford to live comfortably and safely in their own homes. We are CQC registered and rated “Good,” giving you the reassurance that your loved ones are in safe, professional hands.
Our home care services in Hertford
Personal Care
We support clients with washing, dressing, and daily hygiene routines. Our approach is always dignified and unhurried, ensuring your loved one starts the day feeling fresh and confident.
Specialised Dementia Care
We see the person, not the condition. We support those living with dementia to maintain their identity and quality of life. Our team focuses on preserving cognitive function and managing anxiety, helping you navigate the changes that come with memory loss.
Reablement & Hospital Discharge
Returning home after a stay at local hospitals like the Lister or Princess Alexandra Hospital can be daunting. We provide short-term support to help regain confidence, assisting with mobility and settling back into a safe routine.
Elderly Care
This is our core support for older adults who wish to remain in their own homes rather than "hanging up the boots" and moving to a residential facility. We assist with medication management, meal preparation, and light household duties to keep the home running smoothly.
Respite Care
Caregiving is a full-time job, and you deserve a break without the guilt. We provide temporary relief for primary family caregivers, allowing you to recharge knowing your partner or parent is safe and happy.
Companionship Care
Loneliness can impact health just as much as physical ailments. Our companionship service includes trips out to enjoy the grounds at Hertford Castle, a walk along the River Lea, or simply a coffee and a chat at home to combat isolation.
Palliative and End of Life Care
When time is short, comfort is everything. We provide compassionate physical and emotional support to ensure dignity in the final stages of life, working alongside district nurses and palliative teams.
What our clients say…
“Excellent, friendly and reliable service. Don’t hesitate to use Manaaki Healthcare. They looked after my mum’s bathing needs over a period of 6 weeks. They are on time for every single appointment. Great service.”
Son of client
How it works
Call our Friendly Team
Pick up the phone for a chat. No hard sell, just a conversation about your needs.
Free Assessment
We come to you for a free, no-obligation assessment to understand your needs, routines and preferences.
Your Bespoke Plan
We create a tailored care plan and match you with a small team of carers. Your care, your way.
Sukhi Dhillon
Director
Julie Robinson
Registered Manager
Jade Finch
Field Care Supervisor
Your local Hertford team
We are a friendly, passionate bunch who know Hertford inside and out. Because we are locals, not a national agency, we know exactly where you are. Our team understands the traffic flow on Gascoyne Way and the shortcuts around the A414, ensuring we arrive on time, every time.
We also know the local health community. We can work closely with the teams at Wallace House Surgery, Castlegate Surgery (Ware and Hertford), Dolphin House, as well as local pharmacies Jades (Hertford and Ware), Sheffield, and Avenue Pharmacy (Bengeo), to ensure medication is collected and managed seamlessly. We act as a bridge between you and these services, taking the stress out of healthcare coordination.
Expert Training & Specialisms
We continually invest in training our team to deliver the high-quality care you deserve. While kindness is our baseline, expertise is our standard. We understand our clients, and are trained to manage their specific needs. Beyond routine personal care, our team is trained in:
- Falls and Fragility: Prevention strategies and safe mobility support to keep you steady on your feet.
- Wound Management: WWe help maintain skin integrity with our specialist wound management and wound care training, delivered by Caring for Care. Under guidance from the District Nurses, we can change dressings instead of needing a nurse visit.
- Specialists in Dementia : Person-centred strategies that look past the diagnosis to support memory and identity. We keep them calm and understand things from their perspective.
- Neurological Support (MS & M.E.): Understanding the specific fatigue and mobility challenges of Multiple Sclerosis and Myalgic Encephalomyelitis (Chronic fatigue syndrome).
- Parkinson’s & MSA: Specialist expertise in managing the symptoms of Parkinson’s and Multiple System Atrophy to support independence.
- Medication Management: Ensuring the right dose, at the right time, with strict safety protocols.
- Palliative Support: Compassionate physical and emotional care to ensure dignity during the final stages of life.
Our commitments to you
We are more than just a care company; we are a caring company. When you choose Manaaki Healthcare for home care in Hertford, we promise:
- Detailed, Personalised Assessments:
We take the time to truly understand your needs at no cost to you. - Reliability:
We stick to pre-agreed visit times and durations that suit your schedule. - Familiar Faces:
A small, dedicated team builds familiarity, allowing us to spot changes in health early. - Support When You Need It:
Caring and supportive staff are just a phone call away. - Real-Time Reassurance:
Follow your loved one’s care via our app – view schedules, medications, and wellbeing notes instantly.
Contact us today and let’s work together to make life that little bit easier.
FAQs
Do you charge extra for travel costs to my home in Hertford?
We believe in honest costs. We do not charge hidden fees for travel, meaning the hourly rate we quote is the price you pay. This ensures our pricing is transparent and easy to understand.
Which areas around Hertford do you cover?
What is your minimum visit time?
Will my parent have the same carer every day?
We don’t believe in a revolving door of strangers. We assign a small, dedicated team to each client. While you may not see the exact same person every single day due to days off, your loved one will have a familiar group who knows their routine and preferences.
Can I see what is happening with the care if I live away?
Yes. We use an online system that allows family members to log in and view real-time updates. You can check visit times, medication records, and wellbeing notes for total peace of mind.
Are you regulated?
Yes, Manaaki Healthcare is registered with the Care Quality Commission (CQC) and we are currently rated “Good”. We strictly adhere to their standards of safety and care.
Can you help with medication?
Yes. Our carers are trained in the safe administration and management of medication. We can prompt, assist, or administer medication depending on your specific needs.
Do I need a referral from a GP?
You do not need a GP referral to access our support. You can contact us directly to arrange a chat. However, we are always happy to work alongside your GP or district nurses if required to ensure a “team effort” approach to care.
Contact us for care
Ready to discuss your care needs further, or not quite sure what to do next?
Give us a call, or request a call back, and let’s talk things through. No obligation – we’re just here to help.
Call us – Monday to Friday,
8:00am to 5:00pm, on 01992 911345.
Alternatively fill in the form below and we will get back to you.
We cover the whole of Hertford and the surrounding areas:
Hertfordshire Head Office
Manaaki Healthcare Ltd.
Four Rivers House
Fentiman Walk
Hertford
SG14 1DB
Registered in England and Wales
Company number: 11898030
We are proud to support families in:
Welwyn / Welwyn Garden City
Ware
Hoddesdon
Broxbourne
… and surrounding areas
Book a free assessment
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